When I had to call NetGear, I found out my router was out of warranty and they wouldn't help me unless I purchased another warranty. They'll assist you if it belongs to them. Time Warner will not help you if you own your own router. With everything downloaded and set back to normal, everything should work. In an email later sent, she told me to reset everything back to normal and also to contact my ISP (Time Warner Cable) to open Port Forwarding for port ranges 24100 - 2410 - 24507 if I had additional problems. Once I did that, the game worked fine and I had no problems at all.
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